The Zogoflex Guarantee

What is Zogoflex®?

Zogoflex is amazingly tough material that is buoyant, pliable, and designed to be recyclable, to create virtually no waste during our manufacturing process. Non-toxic and FDA compliant, our Zogoflex® material is made in the USA to create dog toys that are both fun and durable, such as Hurley™, Huck, Zisc™, and our newest toy, Tux™ - all are guaranteed against dog damage - yep, it's that tough!

You'll be happy to know that Zogoflex® does not contain, nor does any of its components contain any known sources of lead, cadmium, mercury, latex, natural rubber, phthalates, hormones, or asbestos. Need to know more about the molecular make up and scientific composition? Simply contact one of our knowledgeable customer service crew!

How does the Guarantee Work?

Have a dog that was able to damage our Zogoflex® Toy? Well, you must have one amazingly powerful chewer - the return rate is less than 1%. You may choose to receive a free one-time replacement or refund - your choice! The following information will be very helpful for the makers of Zogoflex:

1. A quick note to let us know the breed and age of your dog, and how long it took your furry friend to damage the toy. (This is optional, but the feedback is very helpful).
2. Let us know if you would like a replacement or a refund.
3. Include the damaged toy and proof of purchase. The toys are inspected for weaknesses and are then recycled.
4. Be sure to include your own contact information so we know where to return the new toy or refund.
5. Contact Simply 4 Paws on where to return your product.

Is Zogoflex® Dishwasher safe?

Yes! Did your toy get a little muddy? Throw it in the top shelf of your dishwasher and your Zogoflex® toy will come out clean and looking like new!

How many times can I return a toy for a free replacement?

Just one time per product line, per customer.

Is your dog the back up "jaws of life" for your local fire department? Was your pooch so strong that he was actually able to damage our toy and you already received our one-time free replacement, but you found a different toy made from our Zogoflex® material that you think may last longer due to its size and shape?

Go ahead and give it a try - you may be pleasantly surprised. Due to the different shapes and sizes of the toys, we've heard feedback that while a few dogs can damage one style of toy they cannot actually damage another style. If your dog is capable of damaging the new style of toy, go ahead and send it in and we'll offer a one-time replacement for this particular style of Zogoflex® toy.

So to break it down, you can get one replacement Hurley, one replacement Huck, one replacement Zisc, and one replacement Tux.